Customer Care Associate

Who are we?

Do you know that there are 19 types of smiles but only 6 are for happiness? eon Dental is changing the way braces look like. Everybody wants to look good and dashing but traditional braces can be embarrassing.

We at eon Dental can make you smile again with confidence and become more likeable, competent and friendly. And the best part? nobody will notice that you are wearing braces. Why? because they are completely invisible!

So, the next time you ask someone to smile remember – it’s up to you to recommend eon Dental.

Your Impact

As a Customer Service Associate you will be responsible to assist customers with inquiries related to a company’s products and services. Customer Service Associates maintain adequate company and product knowledge to provide proficient service. Also known as Customer Service Representative.

What You'll Do

  • Attend training sessions to grow knowledge of products and to develop customer service skills.
  • Resolve phone, walk-in, mail, fax, and email customer inquiries.
  • Process and logging incoming calls into the CRM system.
  • Identify customer needs.
  • Forward and escalate inquiries to relevant individuals and departments.
  • Contact customers to give them accurate feedback on the progress of their inquiries.
  • Provide outstanding customer service.
  • Update customer information as required.
  • Maintain confidentiality of information.
  • Perform other duties as the need arises.

What To Bring

1+ years of customer service experience, preferably in a related field.

Proficient computer skills - Proficient with MS Office suites.

Excellent phone etiquette.

Outstanding communication skills, both verbal and written.

Strong people skills.

What We Offer

Competitive market salary 

The chance to personally impact a successful & rapidly growing startup, and have a direct impact on our customers.

Work in small, highly motivated, cross-functional teams that pushes boundaries.

Company events and after-work events 

Interested?

Then apply for this position by clicking on the apply button. All applicants must send an updated CV in English. 

We usually respond within a month

Or, know someone who would be a perfect fit? Let them know!

Belgium

Mechelsesteenweg 271
2018 Antwerpen Directions hr@eonaligner.com View page

#lifeateon

A great culture is the product of great people and strong values. 

At eon Dental, we believe in empowering all our employees to live their life to the fullest and bring their best selves every day to work. We move fast and focus on impact to make our culture and product the best it can be in our fields.

Already working at eon Dental?

Let’s recruit together and find your next colleague.

email
@eonaligner.com