Customer Care Supervisor

Who are we?

Do you know that there are 19 types of smiles but only 6 are for happiness? eon Dental is changing the way braces look like. Everybody wants to look good and dashing but traditional braces can be embarrassing.

We at eon Dental can make you smile again with confidence and become more likeable, competent and friendly. And the best part? nobody will notice that you are wearing braces. Why? because they are completely invisible!

So, the next time you ask someone to smile remember – it’s up to you to recommend eon Dental.

Your Impact

The Customer Service Supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will maintain documentation such as correspondence and operational records, and communicate promotional offers to customers.

What You'll Do

  • Oversee and assess customer service staff activities, and providing them with regular performance-related feedback.
  • Strategize and monitor the daily activities of customer service operations.
  • Assist customer service staff with duties where required.
  • Train staff in areas of customer service and company policies.
  • Manage cashier coverage and customer flow to ensure proficient customer service.
  • Monitor and authenticate returns, exchanges, and voids.
  • Investigate and solve customer service complaints.
  • Assist with the development and implementation of service policies, and explaining these to staff and customers.
  • Maintain documentation pertaining to customer service department activities.
  • Perform additional duties where needed.

What To Bring

2+ years of work experience in a similar position.

Proficient knowledge of customer service, and standard office practices and procedures.

Proficient computer skills.

Outstanding communication skills, both written and verbal.

Strong people skills.

Excellent phone etiquette.

What We Offer

  • Competitive market salary 
  • The chance to personally impact a successful & rapidly growing startup, and have a direct impact on our customers.
  • Work in small, highly motivated, cross-functional teams that pushes boundaries.
  • Company events and after-work events 

Interested?

Then apply for this position by clicking on the apply button. All applicants must send an updated CV in English. 

We usually respond within a month

Or, know someone who would be a perfect fit? Let them know!

Belgium

Mechelsesteenweg 271
2018 Antwerpen Directions hr@eonaligner.com View page

#lifeateon

A great culture is the product of great people and strong values. 

At eon Dental, we believe in empowering all our employees to live their life to the fullest and bring their best selves every day to work. We move fast and focus on impact to make our culture and product the best it can be in our fields.

Already working at eon Dental?

Let’s recruit together and find your next colleague.

email
@eonaligner.com