Who are we?

Eon Dental is a high-impact medical devices & tech company growing at neck breaking speed. We are a team of over 400 colleagues dedicated to making Eon Dental a leading global player in the clear aligner and dental services industry.

Eon Dental aims to deliver value to dentists and orthodontists worldwide by offering a superior quality product, dynamic pricing, treatment schemes as well as after-sales service and assistance.

Software and innovation are involved in all aspects of our product lifecycle; beginning from an engaging experience on the frontend applications that serves customers and dentists to robust backend solutions for process management and automation.

Our excitement about the vision and mission of the company has enabled us to foster a great culture and an exciting work environment that is based on building synergies and our team’s exceptional talent to make our customers’ experience outstanding.

Your Impact

The Customer Success Specialist role is based in Jordan and reports to Customer Success Team Lead and will be responsible for delivering outstanding frontline support to Eon Aligner customers, ensuring prompt resolution of technical and clinical inquiries. Assist in customer training and education to maximize product understanding and usage. Contribute to overall customer satisfaction and retention through efficient issue management and proactive customer engagement.
 

What You'll Do

• Respond promptly to customer inquiries and provide frontline support for Eon Aligner users, addressing technical and commercial questions.
  
• Assist customers with product navigation, troubleshooting, and basic technical issues, escalating complex matters to senior team members as needed.
  
• Collaborate with senior team members and clinical support teams to ensure accurate and comprehensive customer assistance.
  
• Assist in delivering initial and ongoing training sessions for customers on Eon Aligner features, packages, procedure and portal, along with any commercial and technical updates.
  
• Help customers optimize their use of Eon Aligner to achieve successful clinical outcomes and patient satisfaction.
  
• Manage customer issues and concerns effectively, escalating complex problems to Customer Success Managers or clinical support teams for resolution.
  
• Track and follow up on customer issues to ensure timely and satisfactory resolution, maintaining high levels of customer satisfaction.
  
• Maintain accurate records of customer interactions, support tickets, and issue resolutions in CRM systems or databases.
  
• Assist in preparing basic reports and updates on customer support activities and metrics for team review and analysis.
  
• Stay informed about Eon Aligner updates, product enhancements, and industry trends related to orthodontic treatments and clear aligner technology.
  
• Participate in ongoing training and skill development initiatives to enhance customer support capabilities and knowledge.
  
• Adhere to the quality standards and safety procedures as per the company guidelines and local regulations.
  
• Take appropriate actions in relation to any hazards and work related issues, and escalate as needed, in order to ensure prompt and effective resolution.
  
• Perform other job-related tasks as assigned by the line manager, in order to ensure the fulfillment of organizational objectives.
  

What To Bring

What We Offer

• Great culture and growth opportunity
• The chance to personally impact Eon’s customer experience
• Push your boundaries working with highly motivated and cross-functional teams

Interested?

Then apply for this position by clicking on the apply button. All applicants must send an updated CV in English.