Who are we?

Eon Dental is a high-impact medical devices & tech company growing at neck breaking speed. We are a team of over 400 colleagues dedicated to making Eon Dental a leading global player in the clear aligner and dental services industry.

Eon Dental aims to deliver value to dentists and orthodontists worldwide by offering a superior quality product, dynamic pricing, treatment schemes as well as after-sales service and assistance.

Software and innovation are involved in all aspects of our product lifecycle; beginning from an engaging experience on the frontend applications that serves customers and dentists to robust backend solutions for process management and automation.

Our excitement about the vision and mission of the company has enabled us to foster a great culture and an exciting work environment that is based on building synergies and our team’s exceptional talent to make our customers’ experience outstanding.

Your Impact

The Credit Control & Collection Specialist role is based in Jordan and reports to the Credit Control and Collection Team Leader and will be responsible for managing the company's accounts receivable portfolio, ensuring timely collection of outstanding debts, and minimizing credit risk exposure.

What You'll Do

• Conduct thorough credit assessments of new and existing customers to establish appropriate credit limits and terms.
  
• Monitor accounts receivable aging reports and follow up with customers to collect outstanding balances in a timely manner.
  
• Utilize various communication channels (phone, email, and written correspondence) to contact customers regarding overdue payments and negotiate repayment terms.
  
• Investigate and resolve billing discrepancies, disputes, and other customer issues related to invoicing and payments.
  
• Maintain accurate records of collections activities, payment arrangements, and customer interactions in the accounting system.
  
• Collaborate with sales, customer service, and finance teams to address customer credit concerns and ensure alignment with company policies and procedures.
  
• Evaluate creditworthiness of customers based on financial statements, credit reports, and payment history to mitigate credit risk.
  
• Identify accounts requiring escalation to management for further action, such as legal proceedings or write-offs, and provide recommendations.
  
• Prepare regular reports on collections performance, aging analysis, and bad debt reserves for management review.
  
• Stay updated on industry regulations, market trends, and best practices in credit management and collections to enhance effectiveness in the role.
  
• Adhere to the quality standards and safety procedures as per the company guidelines and local regulations.
  
• Take appropriate actions in relation to any hazards and work related issues, and escalate as needed, in order to ensure prompt and effective resolution.
  
• Perform other job-related tasks as assigned by the line manager, in order to ensure the fulfillment of organizational objectives.

What To Bring

• Bachelor's degree in Finance, Business Administration, or a related field.
  
• 2-5 years of experience in credit control, collections, or accounts receivable management, preferably in a fast-paced environment.
• Strong Communication and negotiation skills.
• Proven experience in data analysis with good proficiency in Excel.
• Previous experience managing collections from international clients.
• Familiarity with accounting and/or finance systems and experience in preparing aging reports.
• Previous experience working in the medical device industry is preferred.

What We Offer

• Great culture and growth opportunity
• The chance to personally impact Eon’s customer experience
• Push your boundaries working with highly motivated and cross-functional teams

Interested?

Then apply for this position by clicking on the apply button. All applicants must send an updated CV in English.